Standard bank ***** department

On 26 May 2022, my bank card got ****** at a Nedbank ATM in Walkerville. ( Astron garage on the R82). I have reported it to the bank and they stopped my card. R9700 was withdrawn (even though I have a R500 withdrawal limit) from my account. I have a ***** case number (***)

Till today I cannot get through to standard bank to find out what is happening. I have been on endless calls... Some of them waiting for over 2 and 3 hours on hold at a time and when I do get through to the ***** department I am told that they will get back to me and that never happens either. It's just alot if empty promises.

I have also sent emails and have also gone into the bank and got them to send emails to find out what is happening and have still not received any feedback. It is honestly pathetic. I am 38 weeks pregnant and really need the money and just to get this whole ordeal over and done with. I would not recommend anyone use this bank as they don't communicate with their customers.