Standard Bank ***** complacency

I was recently involved in a ********** incident whereby I made a deposit to a dealership for a caronly to find that the sales person I was dealing with had nothing to do with the dealership. Luckily I found out it was a **** the same day and immediately went to standard bank. I explained the matter and they suggested I do a bank recall. I agreed to doing that and they charged me for it. Only after they took money from my account do they inform me that the matter will be dealt with by the transactional ***** department. I gave this department the details of the incident as well as a case number but still no progress has been made.<br> Each consultant that I have spoken to tells me something different. They always promise to call me back but they never do. When I call I wait for a very long time to get through. I haven't recieved any information or directive concerning the matter.<br> <br> Every time they want me to invest in their policies they call non-stop but when their is an urgency to deal with ******** activity they are complacent. It just makes you wonder. I'm very disappointed and dissatisfied with the way standard bank has dealt with this. It's been too long now.