KN
Khanyisa N
1 reviews | Active since Jul 2022
20 Jul 2022, 14:39
Standard Bank ***** case handling
I was de*****ed R10k last Friday, R3k x 3 and R1k transactions from PEP transactions. No in contact was received for the activity, but picked this up via the banking app after making a payment mid morning.
Catch, I haven’t been able to reach anyone who can advise me on the status of the investigation and claim since I reported the incident on Friday around lunch.
I’m currently at The Grove branch and have been sent to the phone, with ***, to only find out it’s a number for new cases!!!
No help on ***or ***.
Is it much to expect some feedback on how my funds left my account and what’s been done since? Is my money even safe with this bank?
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Standard Bank's replyOfficial
20 Jul 2022, 14:44Hi Khanyisa
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply20 Jul 2022, 14:44
Official
Hi Khanyisa
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***