Standard bank ***** case

<p>My husband's bank account was hacked on the 25th of November. R15000 was ******. R5000 through money market transfer and R10000 through internet banking. He lodged a ***** case and repoted this to their brackenfell branch. On the 7 th of December the bank informed him that they will not pay us back the R5000 for the money market transfer as they cannot trace the money. On the 9 of December we received another phone call from standard bank informing us that that R10000 cannot be traced and that that account has been closed. This is totally ridiculous as obviously we didn't ***** our own money and they have insurance against *****. We have tried reasoning with them but they refuse to help us. We are going to close all our accounts with them and go to a more reliable bank. </p>