Standard bank *****

If i could give you a 0 i would I have been I client of Standard bank for years. I received a call from the sales / call center regarding Hospital cover. After telling the man I was not interested as I will not be able to afford it I was convinced to take the cover. After paying for this cover mentioned I was hospitalized for 28 days after being in a very bad motorbike accident where a guy drove in right in front of me, leaving me with pens in my legs and in hospital for 28 days and losing my job because I could not do the work I had to for over 4 months. SO. To get to the actual point of my complaint and problem……. I phoned the bank to ask how do I claim. I was informed on email that I will not be able to claim due to the fact that it was seen as ******* activity and standard bank will not pay the claim as it is made clear the day you take the claim that you may not drive a bike. PROBLEM 1. When I was phoned and convinced to take the cover I was told that it will cover me in the event of accident ( NOT SPECIFIED WHAT TYPE OF ACCIDENT ) and if I may fall ill due to a virus or any medical reason ( 5 days waiting period in the event of a virus ) There was no word said about ******* activity and not terms and conditions read out to me. SO, YOU ARE WRONG PROMBLEM 2. When I called again on 11 October 16, 2019 the gentleman at the call center explained that no contract is sent to a client as it is done over the phone and all the rules is explained over the phone, so I asked for the recording of the day I took the cover ( PROBLEM AGAIN) It was not explained to me that I will not be covered , it was not explained to me that I could not operate a bike , it was not explained to me in any other for as to the fact that I will have cover no matter what. And I will be covered up too 180 days in hospital for up too R1000 a day I spend 24 consecutive hours in the hospital due to an accident!!!!! So, to get to the bottom of my long soppy story…. I was misinformed about what is covered, I was **** to, I was misled with the fact that I will be covered no matter what, I was not informed of the general exclusions and I was **** to. There are 2 recordings on record as of today that your client care lies to clients and will do anything it their power to clean their tracks. I was promised a claim in the event of an accident and I will be paid as such. This recordings and emails can get me my claim paid out as I paid for and I was informed of or it can go VIRAL (call recordings and emails and no claims promise) and go to the right hands and let us see what court will see fit. Your client care messed up by trying to get a sale and at the end of the day fooled a client that even though could not afford the cover still paid it, so I kept to my word, now you keep to yours. Paying for a plan to help you when you need it most and this Is what you get in return, you get **** to and then trying to cover the tracks by saying its on recording and then getting the recording just to here the sales man say it covers you in any event and not explaining the exclusions. It sickens me to think you think you can get away with this

Divan Kruger