FN
Fraser N
1 reviews | Active since Jan 2015
14 Apr 2022, 12:47
Standard bank ***** blocks card and can't get hold of them to unblock.
I received a ***** alert message where I had to confirm transactions. I have done so and I got a message that I can retry my transaction, but now my card is blocked and I can't get hold of anyone to remove the block, right before Easter weekend. I have been holding for more than 60 minutes.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
21 Apr 2022, 15:45 Good day Fraser
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible. Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply21 Apr 2022, 15:45
Official
Good day Fraser
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible. Our team will be in touch.
Kind regards
Standard Bank Help Centre
***