MB
Mark B
1 reviews | Active since Jan 2023
16 Jan 2023, 18:43
Standard Bank *****
Got ****med and the bank paid a cell number that was not RICAed. No answer from the call center, Emails deleted without being read. Huge effort my side to report and send details but they have no intention of fixing the problem or even caring. Absolute disgrace that so many people get ****med and there is no help from the bank. Move NOW.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
17 Jan 2023, 07:26Good Morning Mark
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2023, 07:26
Official
Good Morning Mark
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
MB
Mark B's updateReviewer Update
29 Nov 2024, 19:17This is such a generic reply with no empathy?
Please mention the "Right Hands" as I have had no contact from the bank other that a rude message from the head of your ***** department which I can publish if you want.
Please mention the "Right Hands" as I have had no contact from the bank other that a rude message from the head of your ***** department which I can publish if you want.
MB
Mark B's update29 Nov 2024, 19:17
Reviewer Update
This is such a generic reply with no empathy?
Please mention the "Right Hands" as I have had no contact from the bank other that a rude message from the head of your ***** department which I can publish if you want.
Please mention the "Right Hands" as I have had no contact from the bank other that a rude message from the head of your ***** department which I can publish if you want.
Standard Bank's replyOfficial
11 Dec 2024, 13:25Dear Mark
Please note that our team has sent you an email.
Kindly review and respond accordingly.
Looking forward to your feedback.
Kind regards
Standard Bank Help Centre
***
Please note that our team has sent you an email.
Kindly review and respond accordingly.
Looking forward to your feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply11 Dec 2024, 13:25
Official
Dear Mark
Please note that our team has sent you an email.
Kindly review and respond accordingly.
Looking forward to your feedback.
Kind regards
Standard Bank Help Centre
***
Please note that our team has sent you an email.
Kindly review and respond accordingly.
Looking forward to your feedback.
Kind regards
Standard Bank Help Centre
***