ME
Moonyeen E

1 reviews | Active since Jan 2021

31 Jan 2021, 23:37

Standard Bank ***** Alert

On December 4th 2020 a blitz of twenty ********** transactions were processed through my Standard Bank accounts – all within a single half-hour period. The total value of the transactions exceeded forty thousand rand. At the time, I was in my garden, pulling out ****s, and nobody had access to my cell phone that was safely inside my private home. When I reported the theft, which I discovered immediately upon returning indoors, Standard Bank insisted - as they continue to insist more than six weeks later - that someone supposedly authorised the transactions by means of one-time-pins that were miraculously obtained from my physical phone. Only God could possibly have achieved such a feat. A single conclusion inevitably follows: that the ***** was perpetrated with assistance from within Standard Bank. I have reported the matter to the police, but Standard Bank refuses to cooperate with the investigation. I want to send an urgent message to Standard Bank customers to be on the alert for this threat to their life savings. You cannot rely on your money being ‘in the bank’ if it is with Standard Bank. It can all be ****** by means of non-existent one-time-pins. Do not delay in transferring your funds to another bank – if you do, you may well rue the day you trusted Standard Bank with your money. They do not give a damn, and they will not give an inch once you have become a victim. Instead, they will insist that you must prove that parties unknown to you did not authorise an internet spending spree. It is logically and empirically impossible to prove such a counterfactual proposition. Only a dishonest corporation could make such an outrageous and ridiculous demand. I have now reported the matter to the Hawks, as required by law. Standard Bank must do likewise, or face the consequences. This is a matter for ******** justice, independent of civil litigation - in respect of which I reserve all my rights. Crime is a cancer that is systematically destroying our beloved South Africa. It is a crying shame that Standard Bank should have chosen to offer protection to those who will bring ruin upon us all.

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Replies (2)
Standard Bank
Standard Bank's reply01 Feb 2021, 01:00
Official
Hello Moonyeen
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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ME
Moonyeen E's update04 Feb 2021, 16:15
Reviewer Update
Still waiting for your supposedly urgent response!