Standard bank ***** a disaster

And Standard Bank continues to be a joke. I have received 3 sms stating that the ***** devision will continue the investigation when uncleared transactions are cleared. You tell me that it takes almost TWO weeks for transactions to clear? Standard Bank ***** failed to protect my account. You tell me they saw TAP transactions go off in 2 minutes totalling thousands and they thought it to be normal? And this all happened on the 3rd of September!!!? Today is the 16th!!!! Standard Bank, no excuse or apologies will soften this lack of professionalism.

So Standard Bank has become the biggest joke bank in SA. A shadow of their former self. As you can see I have lodged a complaint regarding their ***** division, based on ***** that took place on the 3rd September 2022, today, weeks later without any calls, no communication from ***** they send a letter stating no liability from the bank side. Standard Bank is so irresponsible with their claims and investigation they do not want to take responsibility for their lack of adequate ***** prevention but rather blame me after weeks. They claim 1) I used my pin for the ********** transactions when in FACT THEY decided my tap limit to be below R500 and its clear the card was tapped. I was mot close to the merchant not had the card in my possession. Their ***** is so poor that tap transactions totalling a total of almost 10 Transactions went off in the matter of 2 minutes. How is that possible that someone can tap so quickly without the bank noticing. They blame the fact that I received an sms, i only received the sms for a few of the transactions and its only then I realised my card was taken. How could I have blocked my card if i never knew it was gone. They failed to realise that the transactions are suspicious and didnt have the necessary things in place to protect the card. They push the blame entirely on me now amd this after their failed attempts after weeks!!!! This has now been going on for weeks!!!! They tried to get the blame to me without taking a single blame. Their excuses for not reimbursing and blaming the client is weak. In my previous post i said I dont blame bank for my card being lost but their failed security systems are pathetic. Now they push blame on me. This is pathetic. If you want a safer bank who has safe, secure systems in place, please stay away from standard bank!!!! I have a Private banking account at Absa and that card was also taken. Guess what. Absa protected the card immediately. Standard Bank is a ***ard institution. Facts!