JR
Jadene R
1 reviews | Active since Nov 2019
30 Sept 2022, 12:35
Standard bank *****
My card was somehow cloned and R10 000 was withdrawn from my account from an ATM as my withdrawal daily limit is R10 000. I have been a standard bank customer ever since opening up my first bank account. The call centres and ***** department are absolutely of no help what so ever even though I've made several attempts to get some help from them. Emails haven't been responded to either. R10 000 will not make me any richer or poorer but how safe is the bank that I've been trusting for years? And is this how customers get treated if such situations occur? I will definitely be changing my bank and letting as many people know as possible about the risks of dealing with standard bank
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
30 Sept 2022, 12:48Hi Jadene
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply30 Sept 2022, 12:48
Official
Hi Jadene
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
JR
Jadene R's updateReviewer Update
11 Oct 2022, 11:00Your level of service after this response was worse than the first response. One of your agents names *****ba Wendy *****ba emails me a screenshot with the wrong card number and transaction date, are your staff on drugs? Since I've corrected her she hasn't responded. Service is pathetic.... this is time consuming and frustrating but I will make this public so people are aware of what illiterate people standard bank employs
JR
Jadene R's update11 Oct 2022, 11:00
Reviewer Update
Your level of service after this response was worse than the first response. One of your agents names *****ba Wendy *****ba emails me a screenshot with the wrong card number and transaction date, are your staff on drugs? Since I've corrected her she hasn't responded. Service is pathetic.... this is time consuming and frustrating but I will make this public so people are aware of what illiterate people standard bank employs
Standard Bank's replyOfficial
12 Oct 2022, 16:55Good Day Jadene
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply12 Oct 2022, 16:55
Official
Good Day Jadene
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***