JL
Johan L
1 reviews | Active since Jul 2022
19 Jul 2022, 11:12
Standard Bank *****
There was recently R32 000 ****** from my credit card account through an internet **** and not only did Standard Bank make me feel that I am to blame, they now say that they cannot help me if my details leaked. So now I am responsible for this and there is no assistance from their side
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
19 Jul 2022, 11:16Good day John
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jul 2022, 11:16
Official
Good day John
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 Jul 2022, 11:28Good Day Johan
Thank you for the details, a consultant will be in touch soon.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for the details, a consultant will be in touch soon.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jul 2022, 11:28
Official
Good Day Johan
Thank you for the details, a consultant will be in touch soon.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for the details, a consultant will be in touch soon.
Warm Regards
Standard Bank Hello Peter Team
***
JL
Johan L's updateReviewer Update
27 Jul 2022, 09:39I have previously rated the service of Standard Bank as being poor after there was ***** on my account, they quickly rep**** after seeing my review and now after 2 weeks has come back to me with a written response stating the same as what they said before, witch is that I am liable for the money that was ******, because they cannot find any fault on their side. So they claim that I or somebody with my login details made the withdrawal so it must be my fault. I urge everybody not to make the same mistake that I made by Banking with Standard bank, because it does not appear that your money will be safe.
JL
Johan L's update27 Jul 2022, 09:39
Reviewer Update
I have previously rated the service of Standard Bank as being poor after there was ***** on my account, they quickly rep**** after seeing my review and now after 2 weeks has come back to me with a written response stating the same as what they said before, witch is that I am liable for the money that was ******, because they cannot find any fault on their side. So they claim that I or somebody with my login details made the withdrawal so it must be my fault. I urge everybody not to make the same mistake that I made by Banking with Standard bank, because it does not appear that your money will be safe.
Standard Bank's replyOfficial
27 Jul 2022, 11:00Good day Johan
We acknowledge receipt of this matter.
We will follow up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Warm Regards
Standard Bank Hello Peter Team
***
We acknowledge receipt of this matter.
We will follow up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Jul 2022, 11:00
Official
Good day Johan
We acknowledge receipt of this matter.
We will follow up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Warm Regards
Standard Bank Hello Peter Team
***
We acknowledge receipt of this matter.
We will follow up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Warm Regards
Standard Bank Hello Peter Team
***