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louwri L
1 reviews | Active since Feb 2012
03 Oct 2022, 08:58
Standard bank *****
R15000 **********ly deducted from my company card. Reported it immediately and they promised a 5 day turn around. We are in week 2 now, with no feedback. Was on hold for 2 hours last week to the ***** centre with no luck...sitting currently on 1 hour on hold. This is the worst experience with a bank ever. Absa stopped the transactions before it went through, but Standard bank just let it go through without issue with no recourse.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
03 Oct 2022, 09:07Dear Louwri
Thank you for alerting us to this. We have escalated the matter to the ***** team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the ***** team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Oct 2022, 09:07
Official
Dear Louwri
Thank you for alerting us to this. We have escalated the matter to the ***** team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the ***** team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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louwri L's updateReviewer Update
03 Oct 2022, 11:45This has now been escalated probably 10 times by various people. You are obviously not interested in combating ***** or assisting long time customers. I dont expect any resolution
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louwri L's update03 Oct 2022, 11:45
Reviewer Update
This has now been escalated probably 10 times by various people. You are obviously not interested in combating ***** or assisting long time customers. I dont expect any resolution
Standard Bank's replyOfficial
03 Oct 2022, 12:00Good day Louwri
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply03 Oct 2022, 12:00
Official
Good day Louwri
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
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louwri L's updateReviewer Update
04 Oct 2022, 11:01Thank you to Hello Peter.
Matter was resolved yesterday after someone from standard bank phoned me.
Matter was resolved yesterday after someone from standard bank phoned me.
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louwri L's update04 Oct 2022, 11:01
Reviewer Update
Thank you to Hello Peter.
Matter was resolved yesterday after someone from standard bank phoned me.
Matter was resolved yesterday after someone from standard bank phoned me.
Standard Bank's replyOfficial
04 Oct 2022, 11:12Good day Louwri
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Oct 2022, 11:12
Official
Good day Louwri
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
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