Standard bank *****

<p>This post is explaining the extremely poor and inefficient service of one of the most trusted banks in this county Standard Bank. My mother, a 50 year old female who is one of the bread winners in her family, was a victim of theft. Her card was ****** out of her bag while she was shopping in Shoprite in verulam. On the same day after it had come to her attention that her card is missing from her bag and has been ******, money had been withdrawn out of her account without any permission. There after she had immediately put a stop order and we had contacted the call centre ***** department to help us gain insight on the matter and how someone was able to access her account without her pin, we have phoned them quite a number of times and they still have no proper feedback for us in. I have visited the Standard Bank branch in Verulam, Durban on numerous occasions and even emailed the manager. It is now 3 months later and we have no feed back and no reason as to how someone was able to access my mothers account as well as no response from the branch manager in verulam himself. This is sheer incompetence of which we must now unessecarily suffer. My mother has been a loyal client to Standard Bank for 25 years this is not the kind of treatment expected from a company who holds a highly esteemed status. It is now 3 months and my mother has not been given any feed back from this bank, she is one of the bread winners in the family and therefore needs this money. The fact that people can commit ***** under the care and security of Standard Bank as well as the banks inability just to be able to serve and help the client thereafter goes to show how unprofessional and extremely *********** Standard Bank really is.</p>