Standard bank *****

How I wish I could know if standard bank is really doing its Investigations on ***** on my credit credit card that took place on 22 and 23 November 2022. My credit card and my overdraft was wiped out by ********** R142 987.00 was withdrawn from both accounts they are so quiet the only people calling me on daily basis is credit.card department they want me to pay the money I tried to explain the matter to them and they said there is no report from the ***** department. How can I pay the money that I did not use? How I wish they can tell me.from the ***** department what is happening its more than a month now since the ***** took place I really have no words to explain their service and how they send you from pillar to post