GA
Glen A
1 reviews | Active since Feb 2016
02 Jul 2021, 14:28
Standard Bank *****
As a client I am fuming and appalled at the service and no help. I did an eft and missed one digit. Only to find that standard bank automatically adds a zero if you miss one digit. This caused the funds to go to a different account. How am I liable for this loss now when standard bank actually changed this number? Now I am unable to retrieve these funds. No other bank does this. How is this even legal? You have changed information that I entered. This is ********** activity from standard bank as well. Shame on you standard bank.
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Replies (1)Standard Bank's replyOfficial
03 Jul 2021, 01:48Hello Glen Allison
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Jul 2021, 01:48
Official
Hello Glen Allison
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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***
*** (fax)
***
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