KM
Khanya M

1 reviews | Active since Aug 2016

26 Apr 2019, 08:23

STANDARD BANK = *****!!!!!!

A debit order was approved by Standard Bank without my husbands knowledge. How does your process and procedure work? It seems many Standard Bank clients have been complaining about a debit order of R129 by CCSolutions and still you have not taken any measures to investigate!

That is lazy, dishonoring and distasteful on your part as a BANK that should have the best security measures in place to ensure that such ***** does not seep into your systems and into your "valued" clients accounts.

I am a FNB client and we get debit order requests that we approve or decline before anyone can 'touch' our hard earned money... Come on, do better!!! You employ developers and security engineers but clearly numerous parties have dropped the ball on giving clients peace of mind!!!! We clearly can't "bank"on you...

0
Replies (2)
Standard Bank
Standard Bank's reply26 Apr 2019, 13:06
Official
Dear Khanya Ma-luke's 
 Thank you for posting a comment. 
 
 One of our consultants will be in contact with you as soon as possible. 
 
 Regards, 
 Complaint Resolution Centre 
 ***
 *** 
Standard Bank
Standard Bank's reply06 May 2019, 10:17
Official
Dear Khanya Ma-luke's 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***