Standard Bank *****

Dear hello Peter

I'm very disappointed in the service I received at Standard Bank in Kenilworth mall .

I went to the bank to close my account and open a new one as I currently resigned and needed a new bank account . On the 08.01.2019 ,Chantel Fernandez assisted me , as per Chantel she could not close my account immediately because of two transactions pending and she could only close it once the two payments went off in the next day or two.The payments went off on the 09.01.2019 , so I signed papers at the bank agreeing to that and once the pending payments went off the amount of R333.51 would be left in the account to close the account .

Two months later I check my statement and standard bank deducted R833.43 from my account without my permission ,I was shocked.Went into the bank to enquire , as per the branch in.Grassy park .My account was only closed on the 27.02.2018 and was kept open due debit orders .If my account was closed as agreed upon this would not have happened. I'm very disappointed in the bank and I received no apology for this mistake .I would like my money back into my account as this is not my fault .