VP
Vanessa P
1 reviews | Active since Feb 2013
08 Nov 2022, 14:20
Standard Bank - *****
My bank was hacked and my whole salary ******. I immediately contacted the bank and a ***** case was openend. The contact in the ***** department trace the hacker to Nigeria from a Capitec account. Today Standard Bank gave me the outcome that the case is close and the claim was declined. This is a bank that you think your money is safe, with not a valid reason that i used my email address to log into my internet banking. Why do we pay service fees, and think that the bank protects us. This will be taken up with the banking Ombudsman. Now I owe the bank money for debit orders that defaulted.
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Replies (1)Standard Bank's replyOfficial
08 Nov 2022, 14:30Dear Vanessa Du Preez
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Nov 2022, 14:30
Official
Dear Vanessa Du Preez
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
