STANDARD BANK *****!!

Good day all

I have been a victim of *****, on Sunday the 29th July 2018 at around 8.01 am, R5000 was withdrawn from my standard bank account, while my card was still in my possession. I received a text informing me of the withdrawal which I had only seen on Monday night (I am a nurse currently on a night shift schedule). I reported the incident on Tuesday morning (31st) to Standard bank who then stopped my card and contacted the ***** department for further investigations. I was then give a case number as well as a reference number and was told that they would get back to me after 24-48 hours however there was no response from them . I went back to standard bank to query the outcome and had to contact the ***** department once again. it was then revealed to me that my request was DECLINED due to the fact that both my card and pin were used to make the withdrawal. I then asked to see a security footage which I believe to be a standard procedure at every ATM however, I was then instructed to contact the police and report the case, as well as to contact the owner of the centre at which the ATM is located, this time accompanied by a police officer, but we were told that he, (the owner) has no access or authority to view any footage. I then returned to standard bank where I was then told that the ***** department would once again contact me. Later that Friday I received a call from the ***** department informing me that there is NOTHING that can be done to assist me. Now, with a new excuse : The case (***** Department case no : ********** . REFERANCE no: ********** 428) had been reported TOO LATE and there is now nothing they can do to help me!

ONCE AGAIN I queried the investigation and to view the footage to which I was bluntly rejected. I am extremely disappointed as I have been banking there for years and I have taken time of work to attend to this issue which was a complete waste of my valuable time.

Any assistance in this matter would be greatly appreciated. Thank you Ruewada