Standard Bank *****

I noticed ***** on My credit card on the 26th January 2016, and reported it immediately. I was told that ithe investigation will Take between 6-8 weeks and that they will communicate with me. To date i have Not Received One Call from Std bank giving me an update on the Progress of the ***** on My Credit Card. I have been receiving Calls from Std Bank Call Centre on a daily Basis regarding My Credit Card and that i Owe them a payment. I have to explain My entire story every Day as I believe that nobody communicate or read the comments on their system. I have requested to go and see somebody at the ***** Department without any luck, this i have to ekel on speaking to call Centre Staff that clearly dont Knowledge the processes. Every Time i call in i hold on the line beween 45mins to an Hour before somebody actually answers the call. Standard Bank has gone and deducted Money off My cheque Card Towards the ********** Credit Card that is actually frozen untiill the Investigation has been finalised, without My authorisation. I've been a Standard Bank Customer for 20years now, and this is the most traumatising experience in My life, worst service, and i have lost All My trust.