MK
Martie KrAA1/4ger

1 reviews | Active since Mar 2015

20 Jul 2017, 10:40

Standard Bank *****

<p>Good Day,</p> <p> </p> <p>A payment has been made to a capitec bank and I’ve notice that this is ***** and phone standard bank immediately with regards to the payment on the same day.</p> <p><br /> Standard bank said that i just need to full in the form (recall form) and all will be sorted. Then on Tuesday the next week, a Standard bank consultant phoned and said that i need to email the standard bank ***** department and only then gave me the email address.</p> <p>Now 6 days later the capitec bank funds is not available to be removed and refund me.</p> <p>This is really bad services from Standard Bank as for they should have informed by on the day that I’ve phoned with the correct steps.</p> <p> </p>

0
Replies (1)
Standard Bank
Standard Bank's reply28 Jul 2017, 08:42
Official

Dear Martie

Thank you for your posting.

I refer to our email communication and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***