JA
Jackie A

1 reviews | Active since Mar 2015

27 Mar 2015, 11:01

Standard Bank *****

Since last mid year there have been unauthorised debit orders from my account by unknown people. I have been to the bank 3 times about this and each time they claim to have stopped them, however they still persist. The other time the bank manager Vanessa even assured this wont happen again but it did. Today I was given a numbers by the bank to follow up on the identity of those taking my money, I called and they gave me four numbers and I have stopped calling.<br> I asked them to reverse the unknown debit orders and they did reverse 1 and still charged me R65 for the reversal. They said for the bank to investigate the debit orders they will have to charge me R129. <br> <br> My furry is I dont know these debit orders, I never authorised them, I go to the bank and they are not helping at all instead they want me to pay to investigate a breach on their own security. Why must I be charged to reverse a debit order I never authorised to begin with.<br> <br> THIS IS **************** BY STANDARD BANK, *****ING FROM YOUR CLIENTS. IF I REPORT ********** ACTIVITY ON MY ACCOUNT I EXPECT THE BANK TO HELP AND STOP THE *****, NOT TO DEMAND MORE MONEY , IS THE BANK SUPPORTING SUCH ACTIVITIES???

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Replies (1)
Standard Bank
Standard Bank's reply02 Apr 2015, 12:14
Official
Hello j.alexander,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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