Standard Bank Fourways Crossings

Standard Bank Fourways Crossing has the worst service ever. A lady named Lindy Matabane assisted me with my business account when I needed to set my EAP limit. It has been over 4 weeks now going back and forth with the bank to release my account. I have sent all documents that they requested from me to prove where my funds are coming from but nothing has been done. I mean, nobody has ever tried to contact me or email or at least share updates about my account. Whenever I arrive at the branch, I get greeted by "oh its you again" by Lindy. When placed on the phone she makes funny remarks with the consultant on the other end of the call giggling and laughing. At one instant, she had the audacity to even tell me that "she didn't know what to do anymore" with "this query". The same person who constantly says she'll call me back but never does. I am beyond disappointed with the service of this bank. As for the business banker that assisted me with the opening of the account, a guy called "Moeketsi" that is also beyond reach whenever I need him, I have been left helpless with no substantial reasons as to what was going on.

I returned back to the branch yesterday and the same Lindy assisted me and informed me that my "ACCOUNT WAS CLOSED". I called Transactional ***** "AGAIN".

I've been waiting for a lady called Amanda who was supposed to contact me as she is apparently an investigator and handling my account, still no call received but my account is closed. When I call I am being transferred from one call to the next, every consultant I speak to on the phone tells me my case is being escalated, and if I am interested in opening a new business account. I should wait for them to call me but I never receive any call back.

Standard Bank has failed me as a customer. It has killed my business. It does not care about its customers, their consultants do not keep their word when promising to call back and give an update. Had I not gone to the branch yesterday, I would still be waiting for them to contact me, I would still not be aware of the closure of my account. I have been trying to reach them day in and day out but still with no help. Getting help from these people is frustrating, there isn't anything that I haven't done to get help from this bank.