BH
Brad H

1 reviews | Active since Dec 2019

07 Dec 2019, 15:33

Standard Bank Fourways Crossing is a JOKE!

I have never been so disgusted in a bank, thank goodness I bank with FNB. I went to Standard Bank yesterday to enquire of opening an account, and after one hour got told that I dont have the correct documentation so that I must come back today the 7th of December and they will be able to assist. So after bringing the correct documentation and waiting for 2 and a half hours because only TWO people were working at the fourways crossing branch, I got told that private bankers dont work on Saturdays and that I must come back on Monday. Well let me tell you, FNB may not be perfect but I am proud to be a customer of a bank that cares, is efficient and most importantly has staff that are educated.

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Replies (2)
Standard Bank
Standard Bank's reply08 Dec 2019, 04:36
Official
Hello Bard, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 Dec 2019, 09:38
Official
Dear Brad Hodgson

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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