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rga.adams rga.adams

1 reviews | Active since Jun 2017

09 Oct 2018, 13:32

Standard Bank Forex - unacceptable service

Funds from overseas were sent to me 3 weeks ago which I have not received. I telephoned Standard Bank Forex 10 days ago to enquire. Waited on the phone for FIFTY MINUTES with no reply. I then sent an email .............................. and am still waiting for a reply.

I phoned forex again today ............................ and am still on hold. WHAT SHOULD I DO. This is just unacceptable!!!!!

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Replies (2)
Standard Bank
Standard Bank's reply09 Oct 2018, 14:19
Official
Dear  ros-adams 
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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 *** (fax)
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Standard Bank
Standard Bank's reply09 Oct 2018, 15:35
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***