standard bank forex taken my money and not replying

<p>On Sunday I used the online banking app to transfer money to an Irish bank account. After the website gave me the rate of 16.72 to the euro, the app processed the transaction at an exchange rate of r18.89 not to mention the r750 transaction fee!</p> <p>I immediately emailed them to cancel, followed up with 8 follow up emails and we have called the bank now 5 times from Ireland where we currently are and have received no joy. We have spoken to 5 different consultants to cancel the transaction and all of them promise to get back to us. We were then asked to email Andrew Lekalala the supervisor only to receive an out of office email from him</p> <p>Here's the good part.....std bank have withdrawn r500,000 from our account and are just sitting with it earning interest on our money!!! And they refuse to reply or give us any feedback</p> <p>In effect standard bank have ****** our money. If I do not get a reply to my email within 6 business hours I will be taking this further.</p> <p>Absolutely shocking service. We require our money back immediately</p>