CS
Chris S
1 reviews | Active since Mar 2009
03 Jul 2025, 13:29
Standard Bank Forex - So annoying and inefficient.
Appalling systems and services. I have an incoming forex payment - instructions for online banking are so old that it's a joke. They even say so. You're forced to use the App, which I did, but that fails every time, ending with a blank screen (yes, it's the latest version). They give an email address for queries, from 2 queries I've made, I've received 2 emails giving me the names of the persons dealing with this - that's a joke because you can't contact them. They are supposed to contact me but nothing, after 4 hours. So I tried to find the phone number for forex - not a chance - you have to use the general number. After pressing many buttons, following their 'friendly' chatbot, I got through to an operator, who put me through to Forex - after 43 minutes of listening to their annoying message, I'm still holding. The operator also gave me a WhatsApp number - I tried that and, after working through that, ending in (at their suggestion) they directed me to the help number I'm still holding on for. And that message - an American accent telling me to 'simply' do this or that. What an insult.
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
03 Jul 2025, 13:43Dear Chris S,
Thank you for reaching out to us for assistance. We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time. Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Thank you for reaching out to us for assistance. We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time. Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2025, 13:43
Official
Dear Chris S,
Thank you for reaching out to us for assistance. We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time. Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Thank you for reaching out to us for assistance. We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time. Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Jul 2025, 10:44Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply04 Jul 2025, 10:44
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
CS
Chris S's updateReviewer Update
04 Jul 2025, 10:52You say you phoned me. Yes and when I return the call you are 'not available'. Then there's a garbled message that I've listened to 3 times and I cannot make out the email address.
Phone me - any time.
Phone me - any time.
CS
Chris S's update04 Jul 2025, 10:52
Reviewer Update
You say you phoned me. Yes and when I return the call you are 'not available'. Then there's a garbled message that I've listened to 3 times and I cannot make out the email address.
Phone me - any time.
Phone me - any time.
CS
Chris S's updateReviewer Update
04 Jul 2025, 11:42When? I've been chasing this for 2 days. My frustration level is boiling over.
What was it Standard Bank used to say? 'simpler, better, faster'. Nothing could be further from the truth.
What was it Standard Bank used to say? 'simpler, better, faster'. Nothing could be further from the truth.
CS
Chris S's update04 Jul 2025, 11:42
Reviewer Update
When? I've been chasing this for 2 days. My frustration level is boiling over.
What was it Standard Bank used to say? 'simpler, better, faster'. Nothing could be further from the truth.
What was it Standard Bank used to say? 'simpler, better, faster'. Nothing could be further from the truth.
Standard Bank's replyOfficial
04 Jul 2025, 12:40Despite our attempt to contact you at 12:37 on 4th July 2025, we were unable to reach you. Please provide a convenient time for us to call you.
We look forward to hearing from you. Kindly note that this is an outbound number, and we are unable to receive incoming calls
Standard Bank's reply04 Jul 2025, 12:40
Official
Despite our attempt to contact you at 12:37 on 4th July 2025, we were unable to reach you. Please provide a convenient time for us to call you.
We look forward to hearing from you. Kindly note that this is an outbound number, and we are unable to receive incoming calls
CS
Chris S's updateReviewer Update
04 Jul 2025, 15:32My phone is by my side. Please phone me asap.
CS
Chris S's update04 Jul 2025, 15:32
Reviewer Update
My phone is by my side. Please phone me asap.
Standard Bank's replyOfficial
04 Jul 2025, 16:41Thank you for your response.
Our team will reach out to you.
Our team will reach out to you.
Standard Bank's reply04 Jul 2025, 16:41
Official
Thank you for your response.
Our team will reach out to you.
Our team will reach out to you.
Standard Bank's replyOfficial
10 Jul 2025, 14:51We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jul 2025, 14:51
Official
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
CS
Chris S's updateReviewer Update
11 Jul 2025, 16:03WHAT A JOKE!
Standard Bank's reply above might read as though they have resolved the matter. Nothing could be further from the truth. The ONLY people who have contacted me have been the HelloPeter team, not the Forex people where the problem is.
So what's the point of the HelloPeter team? Obviously to appear as though Standard Bank is actually dealing with problems, which they are NOT.
And in the last call, the person I spoke to promised to get her manager to phone me. 2 days ago! Still waiting. Am I surprised??
How can a bank have a department which processes forex transactions and does not have a phone number?
I'm sorry that I missed Standard Bank's AGM, which was in June, when I would have asked questions of Nonkululeko Nyembezi, the chairman. Although I note that the meeting was "conducted entirely by electronic communication".
Standard Bank's reply above might read as though they have resolved the matter. Nothing could be further from the truth. The ONLY people who have contacted me have been the HelloPeter team, not the Forex people where the problem is.
So what's the point of the HelloPeter team? Obviously to appear as though Standard Bank is actually dealing with problems, which they are NOT.
And in the last call, the person I spoke to promised to get her manager to phone me. 2 days ago! Still waiting. Am I surprised??
How can a bank have a department which processes forex transactions and does not have a phone number?
I'm sorry that I missed Standard Bank's AGM, which was in June, when I would have asked questions of Nonkululeko Nyembezi, the chairman. Although I note that the meeting was "conducted entirely by electronic communication".
CS
Chris S's update11 Jul 2025, 16:03
Reviewer Update
WHAT A JOKE!
Standard Bank's reply above might read as though they have resolved the matter. Nothing could be further from the truth. The ONLY people who have contacted me have been the HelloPeter team, not the Forex people where the problem is.
So what's the point of the HelloPeter team? Obviously to appear as though Standard Bank is actually dealing with problems, which they are NOT.
And in the last call, the person I spoke to promised to get her manager to phone me. 2 days ago! Still waiting. Am I surprised??
How can a bank have a department which processes forex transactions and does not have a phone number?
I'm sorry that I missed Standard Bank's AGM, which was in June, when I would have asked questions of Nonkululeko Nyembezi, the chairman. Although I note that the meeting was "conducted entirely by electronic communication".
Standard Bank's reply above might read as though they have resolved the matter. Nothing could be further from the truth. The ONLY people who have contacted me have been the HelloPeter team, not the Forex people where the problem is.
So what's the point of the HelloPeter team? Obviously to appear as though Standard Bank is actually dealing with problems, which they are NOT.
And in the last call, the person I spoke to promised to get her manager to phone me. 2 days ago! Still waiting. Am I surprised??
How can a bank have a department which processes forex transactions and does not have a phone number?
I'm sorry that I missed Standard Bank's AGM, which was in June, when I would have asked questions of Nonkululeko Nyembezi, the chairman. Although I note that the meeting was "conducted entirely by electronic communication".
CS
Chris S's updateReviewer Update
14 Jul 2025, 09:24And still I wait!! The ONLY people from Standard Bank who have contacted me are the HelloPeter team, whose only purpose seems to be to close queries, not resolve the issues. Even they have no access to the Forex department! The last call was so annoying that I sked to speak to a manager. I was promised that the manager would phone me. And, like every other promise from Standard Bank, this promise was broken.
I started this review with the word 'Appalling'. If there was a stronger word I would use it.
What a waste of my time and Standard's resources.
To summarise:
Delays on processing forex
Incorrect rate used
3 emails from Forex promising to contact me - no calls
2 requests by email for someone to phone me - no calls
1 promise for a manager to phone me - no call
Forex has no direct phone number so there's no way to contact them
Who is running this bank; who makes decisions?
I started this review with the word 'Appalling'. If there was a stronger word I would use it.
What a waste of my time and Standard's resources.
To summarise:
Delays on processing forex
Incorrect rate used
3 emails from Forex promising to contact me - no calls
2 requests by email for someone to phone me - no calls
1 promise for a manager to phone me - no call
Forex has no direct phone number so there's no way to contact them
Who is running this bank; who makes decisions?
CS
Chris S's update14 Jul 2025, 09:24
Reviewer Update
And still I wait!! The ONLY people from Standard Bank who have contacted me are the HelloPeter team, whose only purpose seems to be to close queries, not resolve the issues. Even they have no access to the Forex department! The last call was so annoying that I sked to speak to a manager. I was promised that the manager would phone me. And, like every other promise from Standard Bank, this promise was broken.
I started this review with the word 'Appalling'. If there was a stronger word I would use it.
What a waste of my time and Standard's resources.
To summarise:
Delays on processing forex
Incorrect rate used
3 emails from Forex promising to contact me - no calls
2 requests by email for someone to phone me - no calls
1 promise for a manager to phone me - no call
Forex has no direct phone number so there's no way to contact them
Who is running this bank; who makes decisions?
I started this review with the word 'Appalling'. If there was a stronger word I would use it.
What a waste of my time and Standard's resources.
To summarise:
Delays on processing forex
Incorrect rate used
3 emails from Forex promising to contact me - no calls
2 requests by email for someone to phone me - no calls
1 promise for a manager to phone me - no call
Forex has no direct phone number so there's no way to contact them
Who is running this bank; who makes decisions?
Standard Bank's replyOfficial
14 Jul 2025, 10:09Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply14 Jul 2025, 10:09
Official
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Please include a time that is convenient for us to reach you. I look forward to hearing from you.
CS
Chris S's updateReviewer Update
14 Jul 2025, 13:59Nonsense - my phone has been with me all morning. Did you leave an SMS or WhatsApp? I have 1 missed call and it wasn't you!
Try again, and again if necessary. Don't keep sending messages just to justify yourselves. If my business is truly important to Standard Bank, you would keep trying.
Try again, and again if necessary. Don't keep sending messages just to justify yourselves. If my business is truly important to Standard Bank, you would keep trying.
CS
Chris S's update14 Jul 2025, 13:59
Reviewer Update
Nonsense - my phone has been with me all morning. Did you leave an SMS or WhatsApp? I have 1 missed call and it wasn't you!
Try again, and again if necessary. Don't keep sending messages just to justify yourselves. If my business is truly important to Standard Bank, you would keep trying.
Try again, and again if necessary. Don't keep sending messages just to justify yourselves. If my business is truly important to Standard Bank, you would keep trying.
Standard Bank's replyOfficial
14 Jul 2025, 15:17Good day Chris,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jul 2025, 15:17
Official
Good day Chris,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***