Standard bank forex, *********** or just out right useless.

Over the past 10 plus years of dealing with standard bank forex department I have become accustomed to poor/no existing service. However this month they have taken it to new hights. My salary was transfered on friday the 26th like every month. The email came in just after mid day and as normal I sent the request to credit requesting to be excahnged at private banking rate in capital letter as always(otherwise they will take more than owed for the exchange). After this I follow up requesting my private banker to give them a call to make sure this gets done(as I have learned over the years they have no problem ignoring a request for a fee days). My banker followed up with the call and they assured her that the funds would be credited the same day as requested.

In the meantime I am sitting abroad waiting to semd money back home for my son who has been diagnosed with phenomonia to get some much needed care.

At the close of bussiness the request still has not been done and I thought to myself, I will wait until midnight as I am sure they will get it done. *** was I wrong.

Monday morning my banker calls them to find out what is going on and why my account was not credited for the entire weekend. Low and behold they inform her that they had a “backlog” and just as an added surprise they will also not be crediting my account on Monday due to a “international credit holiday”.

They informed my banker that they will do the request so that it gets done during the night.

Once again low and behold, it is Tuesday. My 3 month pregnant wife sent me a message that my son is sick and that she is also feeling very ill. And standard bank forex continues to stand by there commitment to not provide any service whatsoever. That service also does not come cheap mind you.

Now, are they waiting for the exchange rate to drop? Are they just so *********** that they can not arrange employees to work on a Saturday if they knew there was this massive backlog on Friday and that Monday was going to be this credit holiday?

Who knows what they are playing at. My only hope is that this post will save some poor soul from making that worst choice of their life in choosing standard bank as the bank for international transfers.