Standard Bank Forex department - useless and *******

Standard Bank - The most useless bank I've ever come across - 11 days ago standard bank took a R615 bank fee on my R300 international payment that's more then double then the money that actually came in. It took the useless people in forex ( Mel van heerden, Lucky Nkwana and the so called manager Andrew lekalaka who's phone is never on) 10 days to investigate and then finally lucky called to say the bank charges are reversed. Only for it to be set to clear in a weeks time as if they don't have my money for long enough. If I had to owe standard bank the R615 they would be charging me interest by now and I'd be having the legal department on my case. But instead I'm sent from pillar to post and no one knows what they are doing and to be honest I think they honestly just don't care. You leave messages for them to call you bank and they don't. You send emails and they don't reply. The worst worst worst service from a bank ever. Probably even worse then dealing with telkom.