LP
Laura P
1 reviews | Active since Jul 2012
02 Mar 2021, 15:04
Standard bank fleet - no service
Standard bank fleet - we requested a replacement etag for a vehicle and received an email on the 3rd Feb 2021 that it will take 3 days to courier. A month later and we still do not have the etag. After calling and getting passed from one to the other - it was confirmed that the etag was never couriered. After every contact you receive a quality email regarding service received - have sent bad reviews and had no response or complaint resolution from Standard Bank.
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Standard Bank's replyOfficial
03 Mar 2021, 01:46Hello Laura
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply03 Mar 2021, 01:46
Official
Hello Laura
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********