MW
MBULUNGENI W

1 reviews | Active since Sept 2022

05 Mar 2026, 10:23

Standard Bank fleet Merchant Poor Service

We would like to raise our concern regarding the lack of assistance from the Fleet Department regarding our application.

We started the application process on 13/02/2026 and completed all the required documentation before 20/02/2026. However, to date we have not received any response or update from the Fleet Department.

We have made several follow-up calls and were repeatedly advised that we would receive an update on the same day, but no update has been provided. We have also sent multiple emails, including to Mantwa Cynthia Baloyi, but have not received any response.

Kindly assist in providing an update on the status of our application as soon as possible.

Your assistance in resolving this matter will be greatly appreciated.

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Replies (2)
Standard Bank
Standard Bank's reply05 Mar 2026, 10:26
Official
Dear Mbulungeni,

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologies for any inconvenience or unwarranted frustration this has given you. 

Kindest Regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply05 Mar 2026, 10:38
Official
Good day  Mbulungeni,

Thank you for contacting the bank. 
Your request has been escalated to the Head of our Business Banking desk. 
You will receive a call before the close of business today. 
Please feel free to contact the bank should you require any further assistance. 
Thank you for banking with Standard Bank. 

Kindest Regards
Standard Bank Hello Peter Team 
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