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Shane S
1 reviews | Active since Dec 2011
04 Apr 2024, 19:39
STANDARD BANK FLEET CARDS ARE A NIGHTMARE THE DECLINE AND NO ONE FIX IT VERY BAD REFLECTION OF MY COMPANY
I am so upset with Standard bank. I ordered a garage card for one of my vehicles after writing them numerous emails with the correct business address they still ended up delivering it to the old adress. That caused a delay of another few days for the fleet card to be delivered. My driver went out and try to fill up card declined numerous of times. I called the bank and what seems to be a 1 minute being first in line ended up 10 min with my driver and petrol attended waiting for payment, I called again and still cant get through just waiting for the next available consultant which should only take a minute as per the voice recorder ended up waiting more than 5 minutes. I ended up transferring money to my drivers account. POOR SERVICE VERY POOR SERVICE
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Replies (4)
Standard Bank's replyOfficial
04 Apr 2024, 21:05Hi Shane
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Apr 2024, 21:05
Official
Hi Shane
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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Shane S's updateReviewer Update
05 Apr 2024, 15:43 This Morning just as Standard Bank response team promised here, someone did call a lady with the name of Roxanne. She called and just put me on hold for more then 15 minutes I hang up and wrote her an email that we are extremely busy and she should call when she has the correct person on the telephone line. We have been e mailing each other back and forth since this morning clearly they have no respect for us that work and have to attend to other business matters. The issue is still not resolved. I am now sending one of our Nedbank garage cards up so that our Tour Guides can fill up, as we got told in order for the card to work the driver needs to fill up within 25 minutes of the email sent regardless if he is working or with international clients then call Standard bank to authorize this how unprofessional and *********. Not to mention they don't even know how to address a client on the phone nor writing.
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Shane S's update05 Apr 2024, 15:43
Reviewer Update
This Morning just as Standard Bank response team promised here, someone did call a lady with the name of Roxanne. She called and just put me on hold for more then 15 minutes I hang up and wrote her an email that we are extremely busy and she should call when she has the correct person on the telephone line. We have been e mailing each other back and forth since this morning clearly they have no respect for us that work and have to attend to other business matters. The issue is still not resolved. I am now sending one of our Nedbank garage cards up so that our Tour Guides can fill up, as we got told in order for the card to work the driver needs to fill up within 25 minutes of the email sent regardless if he is working or with international clients then call Standard bank to authorize this how unprofessional and *********. Not to mention they don't even know how to address a client on the phone nor writing.
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Shane S's updateReviewer Update
05 Apr 2024, 17:09I now need someone who can assist with closing the account and get my remaining money transferred back into my business account so I can take business to a different bank who can handle simple tasks. They also do not operate on weekends so I need to get this sorted out ASAP
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Shane S's update05 Apr 2024, 17:09
Reviewer Update
I now need someone who can assist with closing the account and get my remaining money transferred back into my business account so I can take business to a different bank who can handle simple tasks. They also do not operate on weekends so I need to get this sorted out ASAP
Standard Bank's replyOfficial
12 Apr 2024, 16:18Hi Shane
Thank you for taking our call. Our team has let us know that this matter has been resolved to your satisfaction. We are glad we could help.
Thank you for taking our call. Our team has let us know that this matter has been resolved to your satisfaction. We are glad we could help.
Should you have any further difficulties, please reach out to us – we are here to help.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply12 Apr 2024, 16:18
Official
Hi Shane
Thank you for taking our call. Our team has let us know that this matter has been resolved to your satisfaction. We are glad we could help.
Thank you for taking our call. Our team has let us know that this matter has been resolved to your satisfaction. We are glad we could help.
Should you have any further difficulties, please reach out to us – we are here to help.
Kindest regards,
Standard Bank Social Media Team