Standard Bank fleece 60% of donation to poor person without job due to C19 crisis.

So we are in the middle of the C19 crisis with a tanking economy. I try to help a poor person by sending them money. Unfortunately I made a mistake and sent it to an old account number I had for that person (whom I have helped for a while). When I attempted to reverse the transaction, Standard Bank wanted to charge a fee which would fleece away more than 60% of the original donation. When I requested (under the circumstances) that the fee be waived, I was told to phone a certain number. Typical cynical Standard Bank - the number does not even answer.