Standard Bank - Fixed Deposit gone wrong

After many attempts to try and find a solution to our initial comment (12/12/2023), leaving messages on phone numbers given for follow-up and having absolutely no success in making contact. Today we managed to speak to a lady at Complaint Dispute Resolution, explaining once more the circumstances, giving all relevant info, to be told that some other scheme had been put in place by the bank and not addressing the complaint that the monies were placed in a fixed deposit (proof held) and not a money market account as the bank alleges.

Once again we will attempt to get an appointment with the branch manager, to finalise this amazing error on the part of Standard Bank.

This has been ongoing since 27/11/2023 and almost a month later Standard Bank can still not resolve!!!!!