1 reviews | Active since Nov 2016
Standard Bank financeing an Import car(FRUAD)
I recently purchased a reposession car from Standard Bank on a Aucor Santon auction (26 June 2023) The car discription was 2013 Kia Sportage 2.0 GDi M/T with 101771kms on it. When receiving the car there were a lot of problems on it that the Aucion house did not mention, ie,clucth needed replacement, electric windows did not work, one back door could not open from the inside, battery was dead. I then proceeded to fix everything and the clucth took a long time becuase the mechanic could not get the right clucth for the car, he told me that all the clucthes that he buys are diffrend than the one that came out of the car, then after weeks we found out that this car is not a 2.0 GDi but infact a 1.6GDi He then purchased some Hyundai clutch that sort of matched and installed it After everything on the car was fixed and I wanted to sell the car to my surprise I found out that Kia never sold a 1.6 in South Africa and this car is an import car. I have spend over R20 000 on this car and now no one wants to buy it because its an import. How this car was financed by Standard Bank to be on a repossed Auction is the main qeustion, becuase a import car cant be financed and that is also the reason no one wants to buy this car from me, The car purchase price and what I spent is R127 000 and the highest offer was R120 000 and I was willing to sell and count my loses, buy then becuase of the import states they did not want the car. I dont have money to buy cars and to this on my credit card wich I also have to pay interist on. I have reported this to Aucor and told them about the ugentcy about getting this sorted as that cars money has to get payed back into my credit card, they just keep saying I must be pasient becuase the bank (Standard Bank) must come back to them. Well Standard Bank should pull up their socks and stard sorting out this matter, URGENTLY
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Nobody from Standard Bank contacted me regarding this matter, however Aucor auction has returned to me with your dicission and here is there response
According to Kia that spicific model was a prototype testing the SA market, this vehicle was in fact financed multiple times
However they Standard Bank agreed the discription was wrong and based on that they will cancel the sale, but will NOT reibusre any additional cost, then Melony from Aucor says I can also take the car to the Cape Town brunch and they will sell it on Auction and hopefully I can get some money back that I have spend. I dont think that will happen if you take this in consideration
2013 Kia Sportage 2.0 GDi 101771kms
2013 Kia Sportage 1.6 GDi 165000kms
If you can buy one of the above wich one will you buy, remeber that the import is in miles not kms that is why the 101771 kms is actualy miles(16500kms)
Then it is possible to get finance aggording to a dealer I spoke with, but only if false information was given to the bank, by saying its a 2.0 not a 1.6
My problem is that after spening over R20 000 I could still sell a 2.0 Kia Sportage with only 101771kms for atleast R140 000 and would still have made money on it, but because its 1,6 with 165000km and a import that I only found out after the fact and spend over R20 000 on it you just want to give my money back that I paid on Auction.
I will not take one of these offers made to me, I would like you to seriously reconsider, otherwise I will have to take this matter further, I would like feedback URGENTLY so I can know what to do further
Nobody from Standard Bank contacted me regarding this matter, however Aucor auction has returned to me with your dicission and here is there response
According to Kia that spicific model was a prototype testing the SA market, this vehicle was in fact financed multiple times
However they Standard Bank agreed the discription was wrong and based on that they will cancel the sale, but will NOT reibusre any additional cost, then Melony from Aucor says I can also take the car to the Cape Town brunch and they will sell it on Auction and hopefully I can get some money back that I have spend. I dont think that will happen if you take this in consideration
2013 Kia Sportage 2.0 GDi 101771kms
2013 Kia Sportage 1.6 GDi 165000kms
If you can buy one of the above wich one will you buy, remeber that the import is in miles not kms that is why the 101771 kms is actualy miles(16500kms)
Then it is possible to get finance aggording to a dealer I spoke with, but only if false information was given to the bank, by saying its a 2.0 not a 1.6
My problem is that after spening over R20 000 I could still sell a 2.0 Kia Sportage with only 101771kms for atleast R140 000 and would still have made money on it, but because its 1,6 with 165000km and a import that I only found out after the fact and spend over R20 000 on it you just want to give my money back that I paid on Auction.
I will not take one of these offers made to me, I would like you to seriously reconsider, otherwise I will have to take this matter further, I would like feedback URGENTLY so I can know what to do further
We thank you for bringing this to our attention.
Please note our team is currently busy with the matter and feedback will be provided soon.
Kindest regards
Standard Bank Hello Peter Team
***
We thank you for bringing this to our attention.
Please note our team is currently busy with the matter and feedback will be provided soon.
Kindest regards
Standard Bank Hello Peter Team
***
I was once again contacted by Melonie from Aucor wanting to hide after there terms and conditions, I would like Standard Bank to provide me with the finance agreement that was made on this vehicle. I am not going to talk to Melonie any futher about this matter, they dont want to do ethical business I am waiting on a answer from you Standard Bank. Just that you know my account is with Standard Bank aswell as my credit cards that I used to by this vehicle and my personal vehicle is also under finance with Standard Bank, otherwise I will have to use social media and the Ombudsman to get this resolved, I know that this vehicle could not have been financed as a 1.6, so somewhere some fruadulent paperwork was involved from the start and now they want me to pay the price, Please urgently let me know
Mr M J Pretorius
I was once again contacted by Melonie from Aucor wanting to hide after there terms and conditions, I would like Standard Bank to provide me with the finance agreement that was made on this vehicle. I am not going to talk to Melonie any futher about this matter, they dont want to do ethical business I am waiting on a answer from you Standard Bank. Just that you know my account is with Standard Bank aswell as my credit cards that I used to by this vehicle and my personal vehicle is also under finance with Standard Bank, otherwise I will have to use social media and the Ombudsman to get this resolved, I know that this vehicle could not have been financed as a 1.6, so somewhere some fruadulent paperwork was involved from the start and now they want me to pay the price, Please urgently let me know
Mr M J Pretorius
We will look into the matter.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We will look into the matter.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience experienced.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience experienced.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Nxumalo Thabisile from Standard Bank send me an email asking me if this vehicle was financed by them and could I provide an account number.
CLEARLY THIS PERSON DID NOT READ ONE WORD ABOUT MY COMPLAINT OR IS JUST INCOMPETEND.
If this is the why my complaint is going to be handeld I dont see them resolving my complaint very soon
Nxumalo Thabisile from Standard Bank send me an email asking me if this vehicle was financed by them and could I provide an account number.
CLEARLY THIS PERSON DID NOT READ ONE WORD ABOUT MY COMPLAINT OR IS JUST INCOMPETEND.
If this is the why my complaint is going to be handeld I dont see them resolving my complaint very soon
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Our VAF team has responded via email, please review and respond accordingly.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Our VAF team has responded via email, please review and respond accordingly.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
They as the Owners of this car that used Aucor (salesman) to sell the car keep on revering me to reply to Aucors emails, this is like a car dealer selling a car then when there is a problem they revere you to the salesman, After taking this vehicle to Kia that comfirmed this vehicle cant be financed legaly and that the financed was granted on a fruadulant why, I dont hear nothing from Standard Bank nor Aucor, they are wasting my time and my money
They as the Owners of this car that used Aucor (salesman) to sell the car keep on revering me to reply to Aucors emails, this is like a car dealer selling a car then when there is a problem they revere you to the salesman, After taking this vehicle to Kia that comfirmed this vehicle cant be financed legaly and that the financed was granted on a fruadulant why, I dont hear nothing from Standard Bank nor Aucor, they are wasting my time and my money
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We apologise for the delay. Our team will get back to you.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We apologise for the delay. Our team will get back to you.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we regret the delay in this matter being finalized.
We have requested our investigators to provide the latest outcome on this matter and possible resolution.
Thank you for getting back to us, we regret the delay in this matter being finalized.
We have requested our investigators to provide the latest outcome on this matter and possible resolution.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up once again with the VAF department.
Our sincere apologies for the delay caused in resolving this matter.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up once again with the VAF department.
Our sincere apologies for the delay caused in resolving this matter.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have shared your review with our investigators
Please be on the look out for a further feedback from our team.
Thank you for getting back to us, we have shared your review with our investigators
Please be on the look out for a further feedback from our team.
