mM
mariusautos M

1 reviews | Active since Nov 2016

14 Aug 2023, 08:34

Standard Bank financeing an Import car(FRUAD)

I recently purchased a reposession car from Standard Bank on a Aucor Santon auction (26 June 2023) The car discription was 2013 Kia Sportage 2.0 GDi M/T with 101771kms on it. When receiving the car there were a lot of problems on it that the Aucion house did not mention, ie,clucth needed replacement, electric windows did not work, one back door could not open from the inside, battery was dead. I then proceeded to fix everything and the clucth took a long time becuase the mechanic could not get the right clucth for the car, he told me that all the clucthes that he buys are diffrend than the one that came out of the car, then after weeks we found out that this car is not a 2.0 GDi but infact a 1.6GDi He then purchased some Hyundai clutch that sort of matched and installed it After everything on the car was fixed and I wanted to sell the car to my surprise I found out that Kia never sold a 1.6 in South Africa and this car is an import car. I have spend over R20 000 on this car and now no one wants to buy it because its an import. How this car was financed by Standard Bank to be on a repossed Auction is the main qeustion, becuase a import car cant be financed and that is also the reason no one wants to buy this car from me, The car purchase price and what I spent is R127 000 and the highest offer was R120 000 and I was willing to sell and count my loses, buy then becuase of the import states they did not want the car. I dont have money to buy cars and to this on my credit card wich I also have to pay interist on. I have reported this to Aucor and told them about the ugentcy about getting this sorted as that cars money has to get payed back into my credit card, they just keep saying I must be pasient becuase the bank (Standard Bank) must come back to them. Well Standard Bank should pull up their socks and stard sorting out this matter, URGENTLY

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Replies (30)
Standard Bank
Standard Bank's reply14 Aug 2023, 08:40
Official
Dear Marius

 This is not the level of service we strive for. 

We understand your frustration and are here to help.

 We can assure you that your matter is now in the right hands.

 Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***
mM
mariusautos M's update15 Aug 2023, 12:34
Reviewer Update
Seems to me this is an automated response from Standard Bank, because no one has contacted me, so no urgency from them to get my complaint sorted out
Standard Bank
Standard Bank's reply15 Aug 2023, 12:39
Official
Hi Marius

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***
mM
mariusautos M's update16 Aug 2023, 08:50
Reviewer Update
Dear Standard Bank
Nobody from Standard Bank contacted me regarding this matter, however Aucor auction has returned to me with your dicission and here is there response
According to Kia that spicific model was a prototype testing the SA market, this vehicle was in fact financed multiple times
However they Standard Bank agreed the discription was wrong and based on that they will cancel the sale, but will NOT reibusre any additional cost, then Melony from Aucor says I can also take the car to the Cape Town brunch and they will sell it on Auction and hopefully I can get some money back that I have spend. I dont think that will happen if you take this in consideration
2013 Kia Sportage 2.0 GDi 101771kms
2013 Kia Sportage 1.6 GDi 165000kms
If you can buy one of the above wich one will you buy, remeber that the import is in miles not kms that is why the 101771 kms is actualy miles(16500kms)
Then it is possible to get finance aggording to a dealer I spoke with, but only if false information was given to the bank, by saying its a 2.0 not a 1.6
My problem is that after spening over R20 000 I could still sell a 2.0 Kia Sportage with only 101771kms for atleast R140 000 and would still have made money on it, but because its 1,6 with 165000km and a import that I only found out after the fact and spend over R20 000 on it you just want to give my money back that I paid on Auction.
I will not take one of these offers made to me, I would like you to seriously reconsider, otherwise I will have to take this matter further, I would like feedback URGENTLY so I can know what to do further

Standard Bank
Standard Bank's reply16 Aug 2023, 09:21
Official
Good day Marius

We thank you for bringing this to our attention.

Please note our team is currently busy with the matter and feedback will be provided soon. 

Kindest regards 
Standard Bank Hello Peter Team 
*** 

mM
mariusautos M's update16 Aug 2023, 11:29
Reviewer Update
Good Day
I was once again contacted by Melonie from Aucor wanting to hide after there terms and conditions, I would like Standard Bank to provide me with the finance agreement that was made on this vehicle. I am not going to talk to Melonie any futher about this matter, they dont want to do ethical business I am waiting on a answer from you Standard Bank. Just that you know my account is with Standard Bank aswell as my credit cards that I used to by this vehicle and my personal vehicle is also under finance with Standard Bank, otherwise I will have to use social media and the Ombudsman to get this resolved, I know that this vehicle could not have been financed as a 1.6, so somewhere some fruadulent paperwork was involved from the start and now they want me to pay the price, Please urgently let me know
Mr M J Pretorius
Standard Bank
Standard Bank's reply16 Aug 2023, 12:17
Official
Hi Marius

We will look into the matter.

Our team will be in touch.

Kindest regards 
Standard Bank Hello Peter Team 
*** 

mM
mariusautos M's update21 Aug 2023, 16:51
Reviewer Update
Just NO feedback from Standard Bank, NO contact just absalute silence, so it seems to me they have decided not to assist me in this matter
Standard Bank
Standard Bank's reply21 Aug 2023, 17:03
Official
Hi Marius

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***
mM
mariusautos M's update23 Aug 2023, 16:03
Reviewer Update
I have written this on the 14th and today is the 23rd and yet I have not received any communication from Standard Bank, seriously poor service from them and I think its time for me to contact the Onbudsman regarding this matter
Standard Bank
Standard Bank's reply23 Aug 2023, 16:23
Official
Dear Marius

We sincerely apologize for the inconvenience experienced.

We will follow up with our team and we will be in touch.

Kindest regards 
Standard Bank Hello Peter Team 
*** 




mM
mariusautos M's update24 Aug 2023, 07:57
Reviewer Update
So yesterday after spending so much time here explaining the situation about this vehicle I bought on Auction. finally received an email from Standard Bank.
Nxumalo Thabisile from Standard Bank send me an email asking me if this vehicle was financed by them and could I provide an account number.
CLEARLY THIS PERSON DID NOT READ ONE WORD ABOUT MY COMPLAINT OR IS JUST INCOMPETEND.
If this is the why my complaint is going to be handeld I dont see them resolving my complaint very soon
Standard Bank
Standard Bank's reply24 Aug 2023, 08:00
Official
Hi Marius

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***
Standard Bank
Standard Bank's reply24 Aug 2023, 10:05
Official
Dear Marius

Thank you for writing back to us.

Our VAF team has responded via email, please review and respond accordingly.

Have a great day further.

Kindest regards 
Standard Bank Hello Peter Team 
***

 





mM
mariusautos M's update29 Aug 2023, 08:05
Reviewer Update
Standard Bank has rep**** back to me via email
They as the Owners of this car that used Aucor (salesman) to sell the car keep on revering me to reply to Aucors emails, this is like a car dealer selling a car then when there is a problem they revere you to the salesman, After taking this vehicle to Kia that comfirmed this vehicle cant be financed legaly and that the financed was granted on a fruadulant why, I dont hear nothing from Standard Bank nor Aucor, they are wasting my time and my money
Standard Bank
Standard Bank's reply29 Aug 2023, 08:19
Official
Hi Marius

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***
mM
mariusautos M's update30 Aug 2023, 19:54
Reviewer Update
Standard Bank has an automated response for HalloPeter, all they can say is sorry for the invonvenience, NOTHING HAPPENS OTHER THAN THAT AOTOMATED RESPONSE. its the end of the month and I would be paying interrist on this money nthat I used from my credit card witch means I am losing more money, I am an Standard bank custoimer and would be moving from this Bank, very poor servive and *********** people working for mthem
Standard Bank
Standard Bank's reply31 Aug 2023, 07:33
Official
Hi Marius

We apologise for the delay. Our team will get back to you.

  We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 *** 


mM
mariusautos M's update11 Sept 2023, 19:26
Reviewer Update
After all the apoligies that they are sorry for delaying and the inconvenience Standard Bank is trying every trick in the book not to pay my money back, they asked for invoices, then I gave that to them, then they came they want proof of payment, gave that to them, I have payed cash to some suppliers and had to get cash receipt from them, did that and now they are silent, NO feedback just answering they will get in touch and the meanwhile I must pay interest on that money and they allready said they wont compesate me on that, useless will now conact a lawyer and they will have to pay the cost
Standard Bank
Standard Bank's reply12 Sept 2023, 06:13
Official
Dear Marius

Thank you for getting back to us, we regret the delay in this matter being finalized. 

We have requested our investigators to provide the latest outcome on this matter and possible resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
mM
mariusautos M's update12 Sept 2023, 20:41
Reviewer Update
We regret look out for a call from our team, that team you are talking about is wasting my money and time, they are like our current government only making emty promisses, needless to say once again no calls or feedback from Standard Bank
Standard Bank
Standard Bank's reply13 Sept 2023, 06:50
Official
Dear Marius

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you 

Kindest regards 
Standard Bank Hello Peter Team 
***
mM
mariusautos M's update15 Sept 2023, 08:00
Reviewer Update
So another week has passed with only empty promisses from Standard Bank, look at all these comments here and then I have 27 emails that have been send between me and their VAF team, I have provided them with everything they asked for but must still wait on them to decide when they will pay my money back after selling a car that is a grey import on a Auction. Why must I wait when they clearly know that that car was *****ulently financed, They must pay my money and then between them and the dealer that provivded false documentation to them to get finance, they can investigate and sort the matter out futher, its got nothing to do with me , I must pay interest on this money and they are delaying this on purpose because I bought this car with their money and they are the ones benefitting on me paying interest on the money, VERY POOR SERVICE FROM STANDARD BANK
Standard Bank
Standard Bank's reply15 Sept 2023, 08:12
Official
Hi Marius

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
 
 Kind Regards
 Standard Bank Hello Peter Team
 *** 
mM
mariusautos M's update15 Sept 2023, 10:28
Reviewer Update
I am very sure that Standard bank has automated responses to Hallopeter just to make it look like they care, they dont even read the complaints and just send an automated response and nothing happens
Standard Bank
Standard Bank's reply15 Sept 2023, 11:48
Official
Good Day Marius

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.

Warm Regards
Standard Bank Hello Peter Team 
***
mM
mariusautos M's update19 Sept 2023, 07:48
Reviewer Update
Standard Bank clearly dont want to take responsibility for financeing an import car that could only be financed in a fruadulant why, 3 Months later and every month I have to pay inerest on that money to them, I have now sold this import to a cash buyer for R120 000 so I am loosing money but at the end of the day I see NO ather option becuase of the interest that I have to pay each month and Standard Bank is the one that benefits from that interest, USELESS BANK and I will be taking my bankig elswhere
Standard Bank
Standard Bank's reply19 Sept 2023, 07:55
Official
Dear Marius

Thank you for writing back to us.

We will follow up once again with the VAF department.

Our sincere apologies for the delay caused in resolving this matter.


Warm Regards
Standard Bank Hello Peter Team 
***





mM
mariusautos M's update21 Sept 2023, 10:49
Reviewer Update
So after telling Standard Bank that I have sold this car, they came back to me and told me they will now pay the money to me, YES after I told them I sold the car they want to come and try to look if they are helping, rather than saying to me you had a loss off R9000 and the car is sold not their or my problem anymore because they would not have been able to sell this car on an Auction that they will compensate me, NO NO rather come with after I sold it they will pay the money out, WHAT A JOKE STANDARD BANK IS
Standard Bank
Standard Bank's reply21 Sept 2023, 12:35
Official
Dear Marius

Thank you for getting back to us, we have shared your review with our investigators 

Please be on the look out for a further feedback from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
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