Standard Bank FICA system problem

Standard Bank has some problem with my profile which will not allow my FICA documents to be uploaded - I am repeatedly requested to present FICA documents and duly go to the Woodmead Retail Branch and do so, only to have my current and/or credit card account frozen a couple of weeks later. Then the whole cycle starts again - present documents, accounts unfrozen, accounts refrozen, present documents... etc. I sat with the Branch Team Leader a few weeks ago and she unfroze my current account and took copies of my FICA documents, was gone a long time and eventually informed me of the system problem with my profile. Subsequent to this, my credit card account was, and still is, frozen. For over a week now I have been sending emails to the relevant people and only response was on 19 March 17.31 stating I should receive an update next day. I did not. I followed up several times by email and still did not receive a response. I eventually phoned the Team Leader on Thurs afternoon 26 March who advised that she was escalating to Help Desk on a regular basis but they are unresponsive. She phoned next day to ask me to come to the branch, which was inconvenient. I want this resolved urgently.