RS
Rosemarie S

1 reviews | Active since Sept 2015

25 Sept 2015, 15:38

Standard Bank FICA Mess

Good day<br> <br> I wish to register my absolute disgust at the inefficient manner in which Standard Bank is handling FICA issues.<br> <br> I have done the required producing of documents in March 2015, at the branch in Campus Square, assisted by Mr. Shaun Rogers. In August I started getting messages to say I was not FICA compliant, and within a couple of days my accounts were frozen. After some intense phone calls, and proving that I had done the necessary in March, they were unfrozen. Now a month later they are frozen again. This is an EXTREME inconvenience, and says a lot for how Standard Bank views their clients.<br> <br> After 32 years of being a customer - I am changing banks as soon as possible. <br> Totally disgusted.<br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply28 Sept 2015, 15:15
Official
Hello Rose Saunders,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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