Standard Bank - FICA

Item: Standard Bank
Rating: 1
Author: Renee A

I received an sms from Standard Bank on the 16th Feb, threatening to freeze my accounts if I don't submit FICA documents? It's the first communication I had received about FICA documents so I was very surprised. I sent the documents that day with no response or acknowledgement from Standard Bank. I've received an sms today saying my account has been frozen. This is ridiculous, unprofessional behaviour. How can you send an sms, receive the documents and then freeze the account anyway? Surely you follow up with a phonecall or request the documents before threatening customers?

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

28 Feb 2022, 16:28

Hello Renee

Thank you for posting your comments.

We sincerely apologize for the inconvenience caused.

We will look into your matter and revert back to you as soon as possible.

Kind regards

Standard Bank Help Centre
***.z

Standard Bank's reply28 Feb 2022, 16:28

Official

Renee A's updateReviewer Update

28 Feb 2022, 16:44

I phoned the Complaints dept today and resolved the issue. Still no response to any of the emails I sent. I had to phone to get an answer. Apparently the sms was sent in error. This is not good customer service.

Renee A's update28 Feb 2022, 16:44

Reviewer Update

Standard Bank's replyOfficial

01 Mar 2022, 16:02

Hello Renee

Thank you for posting your comment.

As per our telephonic conversation this matter has been addressed.

We apologize for the inconvenience caused.

Have a great day further.

Kind Regards

Standard Bank Help Centre
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Standard Bank's reply01 Mar 2022, 16:02

Official

Hello Renee

Thank you for posting your comment.

As per our telephonic conversation this matter has been addressed.

We apologize for the inconvenience caused.

Have a great day further.

Kind Regards

Standard Bank Help Centre
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