GB
Garerth B

1 reviews | Active since Mar 2015

27 Mar 2015, 14:35

Standard Bank FICA Dept shambles

I have now been down six times to Standard Bank Helderberg to register my FICA documents following continuous sms reminders for me to FICA. The staff at my branch say there is nothing more they can do as they have FICA'd me now six times. The problem lies with the FICA Dept in Gauteng. The Dept in Gauteng say you must go to your branch. On 27 Feb after promises that morning from my branch to the contrary they froze my current a/c at close of business. After many threats at the branch it was unfrozen the following week. Now the sms threats to freeze the account continue (four to date). The FICA dept confirm my particulars were last updated on 5 Feb but can only think the continuous sms threats and the freezing of my account THREE WEEKS after receiving my information are due to computer glitches since the software upgrade. SORT YOUR COMPUTER GLITCHES OUT STANDARD!!

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Replies (1)
Standard Bank
Standard Bank's reply31 Mar 2015, 09:46
Official
Hello G the B,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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