MW
Madeleine W

1 reviews | Active since Mar 2012

26 Feb 2018, 09:36

Standard Bank - FICA compliant

Standard Bank is likely the worst bank when it comes to service. A recently received a bond grant after having provided ALL documents necessary - proof of residency, proof of identification Now I get threats that they will stop my other accounts as they are not FICA'd yet they have all the documentation on record

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Replies (2)
Standard Bank
Standard Bank's reply26 Feb 2018, 14:12
Official

Dear Madeleine

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply26 Feb 2018, 14:20
Official

Dear Madeleine

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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