Standard Bank - Fica and ********** employees.

This is literally the fourth time I'm trying to unfreeze my account from Standard Bank.<br> February 10th 2015 Tuesday , I attempted to draw money from a Standard bank atm , got an error , then tried again at an ABSA atm , still an error.I contacted the number on the card , the person informed me that i needed to FICA my account and I only needed my drivers or my ID ( your phone calls are recorded i suggest you go checkup on it if you do not believe me).My ID was ripped apart in a washing machine , so i took my drivers.I was told i needed an ID or temporary ID , (Thursday 12th Feb 2015).I then only had time to take of from work AGAIN on Tuesday 17th Feb 2015.Got my Temp ID after 3 hours in the queue at home affairs , got back to Standard Bank , i was informed i needed the SLIP on the Identity Document application which Believe it or not HOME affairs actually needs.A: Your Staff is inadequately trained, no first time right help was given.B:I was not informed i had to Fica my account.C:my account is frozen. PS:The person on Facebook who took my no. didn't help and hasn't responded in the last two days, and how are you sending bills and post to an adress that isn't 'fica'd to my account?