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Lisa W

1 reviews | Active since Aug 2022

17 Oct 2022, 13:13

Standard bank

card payment made fourr times not received not received by the bank full payment made Not received by the bank . Try to call the call centre they can't even hear or get that right . Extremely frustrating.

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Replies (3)
Standard Bank
Standard Bank's reply17 Oct 2022, 13:17
Official
Good day Lisa 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 

Standard Bank Help Centre ***
LW
Lisa W's update18 Oct 2022, 14:07
Reviewer Update
Absolutely shocking rude call centre agents I have never had such incompetence from a bank in my life . I would like to pay off and close my account you are not accepting payments what is wrong with your system.
Standard Bank
Standard Bank's reply18 Oct 2022, 14:10
Official
Good day Lisa

We sent you an email yesterday.

Can you kindly review and respond accordingly so we're able to assist you.

Sorry for the inconvenience.

Thank you

 Kind regards 

Standard Bank Help Centre 
***