Standard Bank Festival Ridiculously Poor Service!!!!

My daughter who has had an account with Standard many many years, card did not want to work and was told it needed to be rica'ed. We wetn in to Standard Bank Festival mall a couple of months ago, after sitting in the queue for more than 2 hours were assisted by upgrading her account, got a new bank card, finger prints and proof of residence etc done. She has since been able to transact on this account. Today i tried making a transfer to her account which is linked to mine, but was unable to do so. Tried making a direct payment - also failed. Got into contact with a banker Brigette on banking up only to be told her account needs to be rica'ed. This was supposedly done the day we got the new card, but clearly not done properly or correctly. Now we need to go into the bank again - sit again for a couple of hours to redo something somebody was incapable of doing right the first time around - This is beyond ridiculous!!!!!!