Standard Bank Festival Mall: Terrible Service

I visited the bank on the 25th October to activate my account. I was assisted by a lady called Sindiswa Yumala. She gave a form to get get someone signature and returned back. 14:40 I was back at the branch. She told me to return the following day because she's on lunch and thereafter she is knocking out. I had to appeal to her to be assisted and had to use the family bereavement so that she can eventually assist me.