Standard Bank Festival Mall service delivery very poor.

Item: Standard Bank
Rating: 1
Author: Kobus B

Standard Bank Festival Mall has the worst service ever. I am an Prestige client and nobody is able to assist me, fall in the que as they have no Prestige Banker in the bank. Nobody at enquiries to assist. I am trying to get my mastercard to work on an speedpoint machine only. Nobody able or willing to assist. Maybe I must take my business elsewhere. Been with Standard Bank for many years in the Northern Cape.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

29 Jan 2021, 01:11

Hello Kobus

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's reply29 Jan 2021, 01:11

Official