1 reviews | Active since May 2022
Standard Bank Festival Mall
I had the terrible customer service at Standard Bank Festival mall, which is usually the case, it takes them more than 48 hours to respond to an emails, they do not give feedback at the time they said they will. I can not even call anyone at the branch or the branch itself. This has been the most frustrating 3 days working with them. I have also seen at any other branch the customer service is good it is only at Festival mall. How can you not amswer the phones, or emails for an entire day. I was also at the branch personally on monday and I got a card from Mercious, she did not answer my calls, nor my emails again for an entire day, I sent and provided them with everything they asked for and still did not receive a call, email or any kind of update for 2 days. This is unacceptable.
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Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.