Standard Bank Ferocious Service

Dear Standard Bank Thank you so much for ruining my life. I went to a ATM on the 01/11/2017 to draw money and the ATM swallowed my card I got a SMS from Standard Bank stating the money was withdrawn and returned to my account. I called Standard Bank shortly after that to stop my card, I was informed they are having problems with their debit card service at the moment and could not stop my card. I was furious about this after using foul language they were able to stop my card. I went to Standard bank in Florida on Goldman Street where I thought I was only going to get a card cause the SMS I received assured me that the funds were safely in my account. To my surprise there was no funds in my account. I went back into the branch and logged a query reference number ********** 799. I have still not received my funds from standard bank and I am not happy about this. Standard Bank changes their story every time first they told me the ATM was in a balance status and the transaction was declined and today I received a call from the ***** department saying I was a victim of card swap theft. It has been 10 days since I logged my query and it has brought me no joy whatsoever.I don't have money to pay my rent, lights or to buy food. I've borrowed money on interest just to get to work and back. Clearly Standard Bank doesn't care about its customers I have my numerous phone calls kicking a screaming and I have still not received my funds