MB
Melicca B

1 reviews | Active since Jun 2015

30 Jun 2015, 11:46

Standard Bank Ferndale - *********** or Just Lazy?

Unfortunately this is the closest branch to me during work hours - which might I add - PEOPLE NEED TO USE THE BANK AFTER 4 PM AS WELL!<br> Any and every time I have to go into the bank I struggle with the staff - they are *********** and lazy in my opinion.<br> They are extremely slow and waste peoples time.<br> They direct you here, then there, then this, then that! There is no structure in their \assistance"!!!<br> <br> Today I had to take time away from work to go FICA my now frozen account based on an sms saying that I need to bring my ID and proof of residence.<br> I took my ID and the monthly invoice for rental - given to me by my landlord - with my name"

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Replies (1)
Standard Bank
Standard Bank's reply30 Jun 2015, 14:35
Official
Hello Mrs Barreto,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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