Standard Bank feels a F@#K about it's clients

I recently app**** for an increase in my bond, to which I was subsequently rejected. The person I had been dealing with, Nobantu Msibi, claims that Standard Bank sent me a rejection letter, which I NEVER received. I have requested numerous times for proof of issue, as well as the rejection letter,to which I receive no reply. I find this service DISGUSTING as it is a simple request, but apparently, too much to ask. I wanted the rejection letter to understand why it was rejected, as Nobantu could not tell me why it was rejected.

I'll definitely be looking at moving my home loan now because clearly, if this is the "standard" that Standard Bank is accepting, then they need to change their motto!