JD
Julie D
1 reviews | Active since May 2021
21 Jul 2025, 08:55
Standard Bank *****
i had 3 x *****ulent overseas transactions on my credit card. i even went to the Ombudsman but bank kept saying i authorised the transactions. softi cell recharge vouchers in Paris?? i have fought for this to be credited R27 000 . they wont budge. even the CEO Mr Thabalala will not accept that this was *****. they made me an offer for R7000 which i declined as i wanted the full amount reimbursed ad now not even the R7000 is available. they tell me the offer has expired. can you believe thus, 40 years of banking with Standard Bank and never defaulted on any payments . i will be closing this account
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
21 Jul 2025, 10:03Dear Julie D,
We are truly saddened to hear about your experience. We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
We are truly saddened to hear about your experience. We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jul 2025, 10:03
Official
Dear Julie D,
We are truly saddened to hear about your experience. We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
We are truly saddened to hear about your experience. We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
JD
Julie D's updateReviewer Update
21 Jul 2025, 11:14and to make matters worse , the offer they made has now expired.. how bizzare is their actions??
JD
Julie D's update21 Jul 2025, 11:14
Reviewer Update
and to make matters worse , the offer they made has now expired.. how bizzare is their actions??
Standard Bank's replyOfficial
21 Jul 2025, 16:11Good day Julie
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jul 2025, 16:11
Official
Good day Julie
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***